RETURN POLICY Accessories and unopened current dye lot threads in original condition may be exchanged or returned for store credit provided they are accompanied with original receipt within 30 days of purchase. Canvases, Books, DVD's, Stitch Guides and Sale Items are final sales. No refunds or exchanges are possible. SHIPPING Our goal is to get your items to you as quickly as possible. All in-stock items will ship within 48 hours of your order (excluding holidays and weekends). If a product is out of stock we will inform you via email to let you know when it is expected. We make every effort to keep shipping prices low by selecting the most economical option. If an item arrives damaged please save all packaging and call us immediately at 404-816-4612. CLASSES To add your name to the class roster we require a deposit of 50% of the total class fee. We are not able to add your name until this is paid. You will be informed of important dates at registration - canvas due, final payment due and cancellation deadlines. If you have questions about these dates please call us at 404-816-4612. Canvases not purchased from In Stitches within the past year are subject to a $75 surcharge. CANCELLATION POLICY We are happy to issue a full refund of your deposit and class fee provided: 1. The cancellation request is received before the stated deadline 2. The class is full and we are able to fill your spot in the class If the class is not full and we are unable to fill your spot you are responsible for all fees and materials. We are happy to schedule a complimentary 30 minute session to review materials and demonstrate techniques. PRIVACY POLICY In Stitches is committed to protecting your privacy. This Privacy Policy describes how In Stitches uses and protects any information you provide to us. We reserve the right to change this policy by updating this page. Please check this page often to be aware of any modifications. What personal information do we collect? If you make a purchase from our Bricks and Mortar store or sign up to attend a class we may ask for your name, phone number, and email address. We process all credit card transactions through Bank of America Merchant Services and comply with their policies on PCI Compliance. When ordering from our our website you will be asked to enter your name, address, phone number, and email address to process your order. You will be directed to Paypal to finalize payment. We do not have access to your credit card information via our website. Please refer to Paypal for their Privacy Policy and Terms and Conditions. How do we use your personal information? To provide or deliver products at your request. To respond to your comments and questions. To process of your requests and expedite scheduling a class or lesson, a service, or the procurement of a product. To communicate with you regarding requests, status of orders, reminders, changes, cancellations of classes you have expressed an interest in, and to send our monthly newsletter. With whom do we share your personal information? In Stitches will not sell or distribute customer information to individuals or organizations to use in mailing lists, surveys or any other purpose. The forms we use for special services and classes may have your name, phone number and email address listed for reference and to identify your property in order to facilitate your request. These forms are sent to our sub-contractors and teachers who are required to abide by our Privacy Policy and not share, distribute or sell any portion of this information for any purpose. We do not control the privacy policies of third party sites to which our website provides links. If you click-through a link on our site and submit your information to another entity, you will be subject to their privacy policies. We assume no responsibility or liability for these third party privacy policies. What are my options to control the use of personal information? You may cancel your registration to www.institchesatlanta.com. and/or request the removal of your personal information from our database by sending a registered letter to the shop. We will confirm via registered mail, the receipt of the request and the removal of your information. Residual information may remain in our archives and records but this information will not be used for a commercial purpose. We reserve the right to maintain information on registered visitors who have violated any of our shop policies or who have had their access to the site or our shop blocked. Our Security Systems: In Stitches utilizes a Firewall and a secure gateway for all credit card transactions. This information is transacted over a secure internet connection using the latest in SSL. We also perform monthly scans by TrustWave to uphold our PCI Compliance status.. Acceptance of Privacy Policy By using this site you agree that you understand and accept our Privacy Policy. If you do not understand and accept our Privacy Policy, do not use our site. Your use of any portion of our site will constitute full acceptance of our Privacy Policy. Please direct your questions and concerns to shop@institchesatlanta.com.